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REFUND POLICY

Refund Policy a precision towards the reliability and honesty of products and services...


KTOOLS SOFTWARE Refund Policy clauses are given below with guidelines and rights to customers.


Point-1 Refund is allowed but exactingly based on PRODUCT and SUPPORT SERVICES failure: If our product does not perform and succeed in database recovery, conversion and production then simply contact to support team they are available 24x7 to assist customers. Expert from support department will analyze the system, files, issues, on the same system via Remote Session connectivity, if it is required that the database should be analyze in LAB therefore database would be sent to Laboratory and would be permissible with non disclose agreement. An additional solution will be arranged for you in next 2hours, if experts fail to resolve the issue then refundable amount would be transferred to the same credit/debit/bank account.

Point-2 30 Days Guarantee of Money-Back 100%

Point-3 Guarantee: We offer TRY before you BUY guarantee offer that declares about our intention to offer money back guarantee that indicates products and services with full transparency and honesty.

Point-4 Trial version is severely recommended to use before making any order for License and full version of software.

Point-5 Live Technical Support Service is limited and is free for first year thereafter if you wish to continue with support service than it will be required to pay or subscribe for the additional support service.

Point-6 Software can be used for lifetime if you keep the software on same machine without un-installing or removing it, if you have accidentally removed the software from the machine then license can be re-activated on same machine.

Point-7 Software with license key cannot be transferred to another system, another user and therefore it is not permissible according to software's terms and guidelines.

Point-8 Full version of software ordered by users without using trial version, will be beside of refund policy guidelines hence no refund case will be declined and closed.

Point-9 Once License activated on machine refund will no longer be valid in that case and will be refused.

Point-10 Money back guarantee will not be valid after 30 Days and you have to continue with product and services.

Point-11 Windows Operating system should be healthy and up-to-date; it should fulfill the requirement of software's compatibility.

Point-12 Personal License should be used for personal use according to User's guidelines, business license should be used for business purpose according to User's guidelines and the Site license should be use according to guidelines..

Point-13 If it is found that the License for product has been used over breaking the guidelines then the license would be cancelled immediately and there would be penalty charges would be applicable decided by forensic experts, company law and Cyber civil judgment.

Point-14 Late delivery of license key is possible due to some unwanted circumstances like, server not in response, server failure and any other miss-happening cause. Generally License key delivered immediately after purchasing the product and some time it takes maximum of 2hours. It is request you to please stay on order page after making an order and do not close or click anywhere on order page while it processes as that Order page requires to finishes the process completely without human intervention.

Point-15 KTOOLS is not for responsible in case of miss-explanation been done on any promotional website, blog, article, etc in the form of promotion intended to harm KTOOLS brand name or mistakenly. In such case contact us or write an email to us and get the right appropriate information.

Point-16 Refund case will not be valid if you have purchased the software from someone else like any person, distributor, and reseller and outside the KTOOLS. Our trusted payment gateway declares about our authenticity so be aware always and try to chat with live agent or email to sales department.

Point-17 Legal procedure will be detained in case of proof, hint or clue of miss-use of software, indulging in wrong activity against the company and brand name,

 
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